We stand by our products
We've made it easy for you to request a warranty replacement.
Simply follow the steps below and we'll be in touch!
- Click here to open a warranty claim
- Wait for an email regarding next steps. Check your spam folder if you have not received a reply within 3 business days.
Warranty claims will not be considered without proof of purchase and photographs. If you received your Nook product as a gift and cannot obtain the proof of purchase, please email us at email@example.com for further instructions on how to pursue a warranty claim.
Please note that warranties are not valid on discontinued Nook products (e.g. Pebble Lite, Pebble Lounger, etc), nor on Nook items sold internationally outside of US and Canadian retailers.
What do warranties cover?
Nook offers limited warranty coverage on select products that prove defective due to manufacturing error or defective material. Warranties do not cover products that show normal wear and tear, nor products that have been damaged by improper care. Warranty coverage is valid for the original purchase and owner. Warranty coverage will not be extended to items that have already been replaced under warranty. Click here for full warranty coverage information.
What is the warranty on Crib Mattresses?
Nook offers a limited lifetime warranty on each of its crib mattress cores when purchased with a Pebble, Dimple, or Print cover.
What is the warranty on Mattress Covers?
Nook offers a 1-year limited warranty on DreamSheets, Pebble, Dimple, and Print mattress covers from date of purchase.
What is the warranty on the Uh Oh Pad?
Nook offers a 90-day limited warranty on the Uh Oh Pad.
What is the warranty on the Changing Pad, LilyPad, LilyPad², Niche Nursing Pillow, Pebble Pillow, and Toddler Pillow?
Nook offers a 180-day limited warranty on the complete units of, and covers for the Changing Pad, LilyPad Play Mat, LilyPad2 Play Mat, Niche Nursing Pillow, Pebble Pillow, and Toddler Pillow from date of purchase. Backpacks for the LilyPad2 are not covered under warranty.
What is the warranty on Big Kid Mattresses?
Nook offers a 10-year limited warranty on the Pebble Twin and Pebble Full mattress cores from date of purchase. Mattress covers fall under the 1-year limited warranty for all Pebble, Dimple and Print mattress covers outlined above.
Under what circumstances would a warranty not apply when product is within the Warranty Window and Proof of Purchase is provided?
Warranties do not cover products that show normal wear and tear, nor products that have been damaged by improper care. Warranty coverage is valid for the original purchase and owner. Warranty coverage will not be extended to items that have already been replaced under warranty.
Any Nook product purchased as a "Practically Perfect" Final Sale, or via a third-party Floor Model, Flash Sale, Final SaleResold/Return to Stock item will not be eligible for coverage under Nook's Warranty Program. Giveaways or products received as promotional items are not eligible for Warranty coverage.