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Warranty

We stand by our products

Who do I contact regarding a warranty issue?

We've made it easy for you! Simply click here and register your product and we'll be in touch! Our warranty department typically responds within 24-48 hours after receiving your submission.

What do I need to do to obtain review of my warranty claim?

  • Completed Form
  • Valid Proof of Purchase*
  • Picture of the issues*

*Warranty claims will not be considered without proof of purchase and photographs. Once your form is submitted please email your proof of purchase and your photographs to warranty@nooksleep.com.

What do warranties cover?

Nook is proud to extend limited warranty coverage on select products that prove defective due to manufacturing error or defective material

What is the warranty on the Pebble Pure, Pebble Lite and Pebble Air?

Nook offers a Limited Lifetime Warranty on the Pebble Pure, Lite and Air Mattress Core from date of purchase with proof of purchase.

What is the warranty on the Pebble Twin and Pebble Full?

Nook offers a 10-year Limited Warranty on the Pebble Twin and Pebble Full from date of purchase with proof of purchase.

What is the warranty on the Pebble Cover?

Nook offers a 2-year Limited Warranty on the Pebble Cover from date of purchase with proof of purchase.

What is the warranty on the Change Pad?

Nook offers a 1-year Limited Warranty on the Pebble Change Pad from date of purchase with proof of purchase.

What is the warranty on the LilyPad, LilyPad², Niche, Lounger and Pouf?

Nook offers a 180-day Limited Warranty on the core and cover of the LilyPad, Niche, Lounger and Pouf from date of purchase with proof of purchase.

What is the warranty on the Nook Pebble Pillows (Junior, Standard and Body)?

Nook offers a 180-day Limited Warranty on the Pebble Pillow Cover and 1-year warranty on the Pebble Pillow core from date of purchase with original proof of purchase.

What is the warranty coverage on Nook Bedding?

Nook offers Limited Warranty on fitted sheets, fitted Changepad covers, toddler pillows and blankets 30-days following date of purchase with original proof of purchase.

What is the warranty coverage on custom pieces?

Nook offers a 180-day Limited Warranty on all custom pieces.

Under what circumstances would a warranty not apply when product is within the Warranty Window and Proof of Purchase is provided?

  • In the instance where a Nook product was purchased as a Final Sale, Floor Model, Deep Discount (Nook's Retailer of the Month program is the exception), Flash Sale (i.e. Gilt, Zulily, My Habit, Rue La La, etc.) or as a resold/return to stock item.

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Customer Support
Get in touch 24/7 at 310-417-8220