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Warranty

We stand by our products

Click here to read about changes to our policies during the COVID-19 Pandemic.

We've made it easy for you to request a warranty replacement. Simply follow the steps below and we'll be in touch!

  • Click here to open a warranty claim
  • Wait for a confirmation email regarding next steps in 3-5 business days. Warranties are batch-processed twice weekly, so we appreciate your patience.

    Warranty claims will not be considered without proof of purchase and photographs. If you received your Nook product as a gift and cannot obtain the proof of purchase, please email us at warranty@nooksleep.com for further instructions on how to pursue a warranty claim.

    What do warranties cover?

    Nook offers limited warranty coverage on select products that prove defective due to manufacturing error or defective material. Warranties do not cover products that show normal wear and tear, nor products that have been damaged by improper care. Warranty coverage is valid for the original purchase and owner. Warranty coverage will not be extended to items that have already been replaced under warranty.

    What is the warranty on Crib Mattresses?

    Nook offers a limited lifetime warranty on each of its crib mattress cores.

    What is the warranty on Mattress Covers?

    Nook offers a 1-year limited warranty on all Pebble, Dimple and Print mattress covers from date of purchase. If purchased before 1/1/2020, please contact warranty@nooksleep.com.

    What is the warranty on the Uh Oh Pad?

    Nook offers a 90-day limited warranty on the Uh Oh Pad.

    What is the warranty on the Changing Pad, LilyPad, LilyPad², Niche Nursing Pillow, Pebble Pillow, Body Pillow, Jr. Pillow, Pouf and Lounger?

    Nook offers a 180-day limited warranty on the Changing Pad, LilyPad Play Mat, LilyPad2 Play Mat, Niche Nursing Pillow, Pebble Pillow, Body Pillow, and Jr. Pillow from date of purchase. Backpacks for the LilyPad2 are not covered under warranty. Loungers and Poufs have been retired are not eligible for warranty coverage.

    What is the warranty on Big Kid Mattresses?

    Nook offers a 10-year limited warranty on the Pebble Twin and Pebble Full mattress cores from date of purchase. Mattress covers fall under the 1-year limited warranty for all Pebble, Dimple and Print mattress covers outlined above.

    Under what circumstances would a warranty not apply when product is within the Warranty Window and Proof of Purchase is provided?

    Warranties do not cover products that show normal wear and tear, nor products that have been damaged by improper care. Any Nook product purchased as a Floor Model, Flash Sale, Final Sale, "Practically Perfect" Final Sale, Resold/Return to Stock item, or giveaways will not be eligible for coverage under Nook's Warranty Program. Warranty coverage is valid for the original purchase and owner. Warranty coverage will not be extended to items that have already been replaced under warranty.

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      Customer Support
      Get in touch at 310-417-8220