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Warranty

We stand by our products

Who do I contact regarding a warranty issue?

We've made it easy for you! Simply click here and register your product and we'll be in touch! Our warranty department typically responds within 24-48 hours after receiving your submission.

What do I need to do to obtain review of my warranty claim?

  • Completed Form
  • Valid Proof of Purchase*
  • Picture of the issues*

*Warranty claims will not be considered without proof of purchase and photographs. Once your form is submitted please email your proof of purchase and your photographs to warranty@nooksleep.com.

What do warranties cover?

Nook is proud to extend limited warranty coverage on select products that prove defective due to manufacturing error or defective material

What is the warranty on the Organic Pure, Dream Cotton, Breeze,  Lite and Air?

Nook offers a Limited Lifetime Warranty on each of its crib mattress cores from date of purchase with proof of purchase.

What is the warranty on the Pebble Twin and Pebble Full?

Nook offers a 10-year Limited Warranty on the Pebble Twin and Pebble Full from date of purchase with proof of purchase.

What is the warranty on the Pebble Cover?

Nook offers a 2-year Limited Warranty on the Pebble Cover from date of purchase with proof of purchase.

What is the warranty on the Changing Pad?

Nook offers a 1-year Limited Warranty on the Pebble Changing Pad from date of purchase with proof of purchase.

What is the warranty on the LilyPad, LilyPad², Niche, Pouf, Pebble Pillow, Body Pillow, Jr. Pillow and Lounger?

Nook offers a 180-day Limited Warranty on the LilyPad PlayMat, LilyPad2 PlayMat, Niche Nursing Pillow, Queen Pillow, Body Pillow, and Jr. Pillow from date of purchase with proof of purchase. Loungers and Poufs purchased after October 28th will be a processed as a Final Sale for these products have been retired/discontinued and will not be eligible for Nook Warranty Program.

What is the warranty on the Toddler Pillow, Fitted Sheets and Blankets?

Nook offers a 60-day Limited Warranty on the Toddler Pillow, Fitted Sheets and Blanket from date of purchase with proof of purchase.

What is the warranty coverage on Nook Bedding?

Nook offers Limited Warranty on fitted sheets, fitted Changepad covers, toddler pillows and blankets 30-days following date of purchase with original proof of purchase.

What is the warranty coverage on custom pieces?

Nook offers a 180-day Limited Warranty on all custom pieces.

Under what circumstances would a warranty not apply when product is within the Warranty Window and Proof of Purchase is provided?

Any Nook product purchased as a Floor Model, Flash Sale or as a Resold/Return to Stock item, will not be eligible for coverage under Nook's Warranty Program. Additionally, all retired/discontinued products are not eligible for Warranty coverage, even if the claim is submitted within the product's window of coverage. All Lounger and Pouf sales are Final sales and not eligible for return.

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    Get in touch at 310-417-8220