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Orders & Shipping

We understand you are anxious to receive your Nook product! During the Black Friday & Cyber Monday sitewide sale, orders will be processed and shipped within 7 business days. Our offices and warehouse will be closed on Thanksgiving Day.

Preorders for PURE and MISTY items: Please note that all Pure Organic Crib Mattresses and most Misty Pebble products preorders will not ship until February 2022.

Contact Us

We check info@nooksleep.com daily from 8AM-5PM Pacific time, Monday through Friday. You can also reach us by phone or web chat during the day. No matter how you get in touch with us, we will do our best to respond within 1 business day. Please note that our offices and warehouse are closed on weekends and all national holidays.

Inspect your order upon delivery!

Contact us immediately if anything is missing, damaged, or incorrect in your order. Please note that compressed mattresses like the Lightweight Air, Twin, and Full may take up to 72 hours to fully expand, so don’t worry if they’re short on the first day.

We strongly recommend you keep all original packaging and shipping boxes during the 30-day return period. For crib mattresses, keep those shipping boxes for your 100 Night Free Trial period in case you need to make a return or exchange.

Missing Package? 

If you have a confirmed delivery notification, but cannot locate your package, please do your best to ask your doorman, concierge, or neighbors to see if they have your package for safekeeping. As a small business, it takes a toll sending out replacements for missing items. Contact us to open a lost/missing package claim with UPS.

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Customer Support
Get in touch at 310-417-8220