Returns & Exchanges
Nook accepts returns on unused products within 30 days of purchase*. The item(s) must be unused and in original packaging with all labels, tags, instructions and warranty information attached and included. *Exceptions are made for crib mattresses under our 100 Night Free Trial OR if the product is being returned due to manufacturing defect or shipping error.
The safety and health of your children and families are of utmost importance to us, and therefore we are unable to accept the return of any product that has been used or washed.
Furniture sold in partnership with Babyletto or dadada Baby are not eligible for return.
3 Simple Return Options
1. Free Return Shipping:
You will receive a refund in the form of a store credit gift card.
2. $15 Return Shipping:
Your refund will be applied to the original form of payment, minus a $15 fee. All Mini, Twin, and Full Mattresses will incur a $40 return shipping fee.
3. No Shipping Label Provided:
You pay for return shipping using the carrier of your choice. Contact us at firstname.lastname@example.org for the Returns Department shipping address.
Nook Sleep will email you a return label within 3 business days of your Return Request Form being reviewed.
Returns must be initiated no later than 30 days from date of purchase. Return products must be received at our warehouse within two weeks of the return label being sent by our customer service team.
Any items outside of our 30 day return policy no longer qualify for a refund or exchange.
By ordering from Nooksleep.com, you agree to have fully read and understood our return policy.
These terms are only valid if purchased from nooksleep.com or directly from a Nook Sleep representative.