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FAQ

How can we help you today?

Here are some common questions about Nook.

Our Company & Purchasing

Why is the company named Nook?

Nook designs beautiful, breathable, healthy products that can be used for a lifetime. Our breathable crib sleep solutions and Pebble fabric create a healthy nook for your baby to sleep in. Our beautiful, safe products for your bedroom and home make every nook and cranny cozy and inviting. Our Nooks make your nooks into safer, sounder environments.

Where is Nook sold?

Nook is sold at a variety of retailers throughout the United States, Canada, Puerto Rico, Australia, South Korea, Nicaragua, Panama, Bermuda, Guatemala, Lebanon and Saudi Arabia. 

Is there someone I can contact with questions?

Yes, please send all questions or comments to info@nooksleep.com. We appreciate your input and will respond promptly.

Does Nook offer any discounts for multiples?

Nook is proud to offer 15% off the entire order for families of multiples purchasing 2 or more of any given item or items purchased through Nooksleep.com. Proof of multiples either in utero (ultrasound photo or a note from a doctor) or discharge papers from the hospital is required and can be sent to info@nooksleep.com as an attachment.

Can I purchase a gift and have it sent to a friend?

Yes. Choose a product, enter your billing information and the shipping address of your intended recipient. If you would like Nook to include a gift receipt and special message, please send an e-mail with your order confirmation number to info@nooksleep.com.

Does Nook offer a military discount?

Yes. Nook is proud to offer a 15% discount on any Nook products for families who serve our country. Proof of service association required.

Does sales tax apply to my purchase?

Nook Sleep Systems is required by law to charge sales tax on orders billed to State of California addresses. The amount is calculated and itemized during the online ordering process. No sales tax is applied to orders billed outside of California.

Warranty

Do Nook's products come with warranties?

Yes. All Nook products have warranties available to their original purchasers only.

What is the warranty on the Organic Pure, Dream Cotton, Lite and Air?

Nook offers a Limited Lifetime Warranty on each of its crib mattress cores from date of purchase with proof of purchase.

What is the warranty on my Pebble Cover?

Nook offers a 2-year Limited Warranty on the Pebble Cover from date of purchase with proof of purchase.

What is the warranty on the Changing Pad?

Nook offers a 1-year Limited Warranty on the Pebble Changing Pad from date of purchase with proof of purchase.

What is the warranty on the LilyPad, LilyPad2, Niche, Pouf, Queen Pillow, Body Pillow, Jr. Pillow and Lounger?

Nook offers a 180-day Limited Warranty on the LilyPad PlayMat, LilyPad2 PlayMat, Niche Nursing Pillow, Queen Pillow, Body Pillow, and Jr. Pillow from date of purchase with proof of purchase. Loungers and Poufs purchased after October 28th will be a processed as a Final Sale for these products have been retired/discontinued and will not be eligible for Nook Warranty Program.

What is the warranty on the Toddler Pillow, Fitted Sheets and Blanket?

Nook offers a 60-day Limited Warranty on the Toddler Pillow, Fitted Sheets and Blanket from date of purchase with proof of purchase.

Under what circumstances would a warranty not apply when proof of purchase is provided?

Any Nook product purchased as a Floor Model, Flash Sale or as a Resold/Return to Stock item, will not be eligible for coverage under Nook's Warranty Program. Additionally, all retired/discontinued products are not eligible for Warranty coverage, even if the claim is submitted within the product's window of coverage. All Lounger and Pouf sales are Final sales and not eligible for return.

Who do I contact regarding a warranty issue?

We've made it easy for you! Simply click here and register your product and we'll be in touch! Our warranty department typically responds within 24-48 hours after receiving your submission.

What do I need to obtain review of my warranty claim?

  • Completed Form
  • Valid Proof of Purchase*
  • Picture of the issues*

*Warranty claims will not be considered without proof of purchase and photographs. Once your form is submitted please email your proof of purchase and your photographs to warranty@nooksleep.com

Our Mattresses

Should Nook crib mattresses always be used with a Fitted Crib Sheet?

It's your choice to use a fitted crib sheet or not. Although Nook's crib mattresses do not require fitted sheets, the use of standard fitted sheets might prolong the life of your Pebble Crib Mattress Cover.

What are the major differences between Nook's four crib mattresses?

The Pure crib mattress is Nook's organic and natural option made of coconut coir, natural latex and is protected with a wool fire barrier. The Dream Cotton crib mattress is made with 100% upcycled cotton denim and protected with a Freudenberg Non-Toxic Fire Barrier. The Lite crib mattress is made with highly regarded Certipur foam, BPA-Free Recycled water bottle plastic and protected with a Freudenberg Non-Toxic Fire Barrier. Lastly, the Air mattress is made of CertiPur foam designed with strategically placed inner air channels and protected with a Freudenberg Non-Toxic Fire Barrier. Price points vary with materials.

How does the Dream Cotton differ from the Pebble Lite?

The Dream Cotton crib mattress is made of 100% upcycled denim while the Pebble Lite is made of CertiPur Foam and BPA Free Recycled water bottle plastic. Both offer the 2-stage construction for infant and toddler sleep and share the non-toxic Freudenberg Fire Barrier.

Why did Nook create the Dream Cotton?

While the Lite and Air meet the needs of many households, we know there are moms and dads wanting a non-toxic option that is also foam free. The Dream Cotton fits the bill.

What makes the Dream Cotton so special?

Using up-cycled denim sourced here in the USA, the Dream Cotton offers all the safety and breathability Nook is known for while repurposing trusted jean material that would otherwise be sent to the landfill. 

Why is upcycled Denim a good material for a crib mattress? 

One of the many benefits of denim is its breathable, yet structured twill weave. This construction allows the mattress to be firmly structured (best for spinal development) while air can move freely, guaranteeing that fresh, oxygen-rich air always surrounds baby (best for brain development). 

What is the difference between upcycled and recycled?

Great question! Recycling means to turn waste into a reusable product or to refurbish a product for reuse. Upcycling, a particular form of recycling, involves turning waste material or an unwanted product into a better-quality product or purpose. Upcycling is the process of transforming a material into something new that offers a better value while making a positive impact on the environment.  And what is better than a super safe and comfy place for babe to sleep?

Where does Nook source its upcycled Denim?

Here in the USA!

Do the Pebble Twin and Full Mattresses need a box spring?

A box spring is not needed as long as the mattress is on a flat surface. We recommend the use of a platform bed with the Pebble Twin and Full mattresses.

Are Nook crib mattresses available in sizes other than "US standard" size?

Our crib mattresses are designed to fit snugly in any standard US crib. Nook’s crib mattresses are built to the larger variance of U.S. standard cribs to provide a nice snug fit. To ensure the longevity of your Nook mattress, we recommend using a crib with a platform, wood slat or solid base. We do not recommend the use of spring-based cribs. We don't stock other sizes, but we can and do make custom sizes, too, so please contact us at info@nooksleep.com to tell us what size you want. We'll give you a price quote and estimated delivery date.

Do I need a mattress pad with Nook Mattresses?

No. Your Pebble Cover serves as a mattress pad, only better than one you can buy elsewhere. The Cover's design and patented fabric technology prevents liquids, dirt and other "messes" from seeping through the surface fabrics, eliminating the need for mattress pads. It's hypoallergenic, antimicrobial and water resistant. 

Can I use non-Nook sheets with Nook Mattresses?

Yes. Non-Nook sheets will fit Nook Mattresses. All Nook products are designed to work in concert with one another to create best-in-class breathability, non-toxicity and convenience. Non-Nook sheets could compromise these benefits.

Can I use a Nook Pebble mattress Cover on a non-Nook mattress?

The Pebble mattress covers are specifically cut and sewn for the various Nook mattresses and are not designed to be used on any other mattress. The Nook Pebble mattress covers and mattress cores are a part of a sleep system designed for breathability, airflow and comfort.

Do Nook mattresses come in other sizes besides crib, twin and full?

Nook Sleep Systems specializes in baby and child products; however, we do offer custom sizes. Please contact us at info@nooksleep.com for a quote.

How do I protect the crib mattress core during potty training?

Potty training may bring larger messes than the Nook Pebble cover is designed to handle. When it comes to the potty training, how to handle your child's specific needs is a decision for parents; adding a pad, keeping them in training underwear, waking them up to use the bathroom, etc. 

What belongs in the crib when my baby is sleeping?

Short answer: nothing. According to the guidelines for infant safe sleep as established in 2011 by the American Academy of Pediatrics, a baby is to sleep on their back, on a firm mattress, alone in a crib that is devoid of bumpers, blankets, stuffed toys, etc. Additionally, Nook recommends that parents and caregivers routinely examine the crib for any other extraneous or loose items that could present a safety hazard.

Should infants sleep face down on their Nook crib mattresses?

No. Nook advises parents to follow current medical recommendations; for maximum crib safety, doctors now believe that infants should sleep on their backs.

What is the recommended age or weight range for children sleeping on the Nook's crib mattresses?

Your Nook crib mattress is appropriate for infants and children up to 4 years old or until they reach 50 lbs. Nook's Twin and Full Mattresses are perfect solutions for your child's first "big kid" mattress.

Will Nook products help prevent SIDS?

The causes of SIDS remain unclear and are still being researched. Experts believe SIDS may be related to low-level toxins found in some nurseries, but there is no definitive research to support this. In 2008, a medical research study from UC-Berkeley and Kaiser Permanente indicated that ventilation in a nursery may significantly reduce the occurrence of SIDS. Because SIDS may be related both to overheating and accidental asphyxiation, Nook is committed to maximizing natural airflow and breathability throughout its product line.

My child is allergic to wool/latex. Can he sleep on Nook's Pebble Pure Crib Mattress?

Components of the Pebble Pure Crib Mattress contain certified organic wool or natural latex in layers beneath the sleep surface. While neither of these materials come in direct contact with your child's skin, Nook does not recommend the Pebble Pure mattress for children with extreme allergies to these materials. Nook recommends its Dream Cotton, Lite or Air crib mattresses instead. Consult your child's pediatrician for more information on your child's allergies.

Are Nook crib mattresses and other products tested for compliance with health and safety guidelines?

Yes. All Nook products comply with Federal and State CPSC testing requirements.

Why is breathability so important?

Research shows that a sleep environment rich in oxygen is critical for cognitive and physical development in infants. It also helps them sleep longer and deeper. Nook applies this knowledge in all products by facilitating better airflow in and around the crib and by ensuring smarter temperature regulation at naptime and nighttime.

What is off-gassing and why is it important to prevent this in the nursery?

Synthetic materials can release chemicals into the air through evaporation. For instance, when you remove a standard infant mattress from plastic, you might smell a harsh odor. That's off-gassing, and it can be toxic to infants. Nook uses only non-toxic materials to ensure that nursery air is cleaner and safer for infants.

Health Benefits

What are the benefits of creating a healthy & non-toxic crib environment?

A healthy crib environment eliminates chemical by-products, like off-gasses, that can pollute nursery air. You want your infant to breathe only the healthiest, cleanest air.

Are all Nook materials organic?

No. Nook carefully considers the performance, health, safety and price benefits of organic materials versus non-organic materials. Organic isn't always the best choice for each component—or for your budget. But Nook ensures that any material that touches your baby is all-natural. Nook's entire product line, from material selection through manufacturing and packaging, is entirely non-toxic.

Are Nook products hypoallergenic?

Yes. Nook champions materials that cause fewer allergic reactions in infants, featuring all-natural certified organic cotton and wool, eucalyptus, and zinc.

Are natural fire retardants as effective as chemical ones?

Yes. Natural fire retardants are tested against the same federal mandates as chemical ones to ensure they are just as safe and reliable.

Why the pebble pattern?

The asymmetrical pebble pattern increases air circulation over, around and through the mattress cover. Air travels through the valleys between the Pebbles making a more breathable sleep space for infants. And because no two pebbles are the same, every infant can find a unique and comfortable nook.

Do Nook Fitted Crib Sheets negate the benefits of Nook crib mattresses?

No. Nook Fitted Crib Sheets work in conjunction with the each of Nook's crib mattress designs to sustain all the sleep system benefits of the mattresses such as increased breathability, airflow and sleep comfort. Air travels through our sheets, over the pebbles beneath and back up to the infant.

What certifications do Nook materials have?

Nook holds the following certifications. Find out more about on our Certifications page.

Global Organic Textile Standard (GOTS)
Oregon Tilth Certified Organic (OTCO)
Oeko-Tex Class 1
Bluesign Eco Institute
Forest Stewardship Council

Our Site & Shipping

I live outside of the United States. Can I order Nook products?

Unfortunately, we're no longer able to ship to Canada, but we love our Canadian retailers and would love to help you find one close to you! Email us at info@nooksleep.com and we'll get you connected!

What is Nook's return policy?

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a Nook product purchased through nooksleep.com, we'll assist you with a stress-free return as long as it’s within 30 days from purchase and the item is unused and undamaged. Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type, minus a 10% restocking fee. Unless the return is due to a manufacturing defect, the customer shall bear the cost of shipping. These terms are only valid if purchased from "nooksleep.com" or via telephone with a Nook Sleep representative. All Lounger and Pouf sales made after October 28 are Final sales and are not eligible for return.

How does the 100-Night Free Trial work?

We know how important it is to have your nursery ready before your baby arrives, so most parents buy their crib mattresses early. That's why our 100-Night Free Trial starts as soon as your baby comes home to sleep on it. We want to be sure you and your baby are getting all 100 nights on their crib mattress.

To register your product and start your 100-Night Free Trial, simply visit our 100-Night Trial registration page and register your product, including your due date. If your little one is already here, filling out the product registration will ensure your 100 night trial starts the day your mattress arrives on your doorstep! Currently our 100-Night Free Trial is only available in the continental US. We'll be sure to keep you informed as that changes!

Is my connection to the Nook Online Store secure?

Yes - always. To verify the security of your connection to the server, look at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from http to https during checkout.

What are my payment options?

Nook offers a variety of credit card payment options including Visa, Master Card, Discover Card and American Express. Additional payment options include PayPal and Affirm.

When will I be charged for my purchases?

You will be charged for your purchase on the day your order ships from the Nook warehouse. On that day you will also receive an email with shipping confirmation and a receipt for your order. If you have any questions about billing or ordering please contact us at 310.417.8220 or e-mail at customer.service@nooksleep.com.

How is the Pebble Air packaged and shipped?

The Pebble Air Mattress is compressed and rolled into a 10.5" X 32" box. It ships via UPS or FedEx. Once you receive the mattress you should immediately open the package and allow 24-48 hours for the mattress to return to its original shape.

How are the Pebble Twin and Pebble Full mattresses packaged and shipped?

The Pebble Twin and the Pebble Full are compressed and rolled into a bag and shipped via UPS or FedEx. Once you receive the mattress you should immediately open the package and allow 24-48 hours for the mattress to return to its original shape.

How are the Pebble Lite & Pure packaged and shipped?

The Pebble Lite and Pure are inspected, packed and shipped inside a specially designed open-ended recycled plastic bag which can be re-purposed for storage of the mattress.

How soon will my Nook order ship?

We understand you are anxious to receive your Nook product! All orders are processed Monday-Friday and will ship within 1-3 business days from the receipt of the order. This does not include weekends or holidays. If you order after 3:30pm PST on a Friday, your order will likely be shipped out on the following Monday. This applies to 2nd Day Air and Next Day Air orders as well.

Please allow at least 2 weeks for any backordered items to ship. During sitewide promotions, please also allow for extended ship times. Should there be an extended delay of shipment outside of a sitewide promotion, you will be contacted by Nook's Customer Service Team.

Nook Sleep Systems Sale Adjustment

If NookSleep.com offers a discount on an item you ordered within 1 week following your order date, we'll happily adjust the sale price for you. Please note that we can only make one sale adjustment per item. Should the price adjustment bring the final sale below the free shipping threshold, the adjustment is no longer valid. The item must be in the same color and size. Custom orders are not applicable for price adjustment. Orders placed within 1 week after a NookSleep.com discount/sale are not eligible for a sale adjustment.

Other Products

Will the Pebble ChangePad fit in all changing trays?

We specifically designed the Pebble ChangePad to fit the most popular size (33”). However, we use a soft foam core so the pad can be compressed to fit snugly into smaller changing trays.

How do I keep my Pebble ChangePad clean?

Machine wash the Pebble ChangePad cover on cold with mild detergent, then tumble dry; do not use fabric softener or chlorine bleach. To clean the core, wipe waterproof fabric with soap and water; DO NOT put the core in the washing machine.

Can I get Mattress Covers in other colors, too?

Yes, you can buy any of our Mattress Covers in as many different colors as we stock, or you can contact us at info@nooksleep.com to see if we can provide a custom Cover in one of our other colors.

Can I really just wipe liquids from the surface of the Pebble Cover?

Yes. Nook's fabric technologies create liquid- and microbe-resistant surfaces on all Pebble Mattress Covers, allowing most small messes to be wiped up for a quick and easy clean.

What materials are inside the LilyPad?

The LilyPad consists of 1” of PETE (a woven meshwork of BPA-free recycled water bottles) covered in the organic Pebble material.

How do I wash my Niche Nursing Pillow?

All Pebble Covers are machine washable. We recommend washing alone or with other soft fabrics free of Velcro, hooks or zippers. Launder on delicate cycle with mild detergent, then tumble dry, low heat. Do not use spot cleaners, fabric softener or chlorine bleach. These unnecessary additions can offset the effectiveness of the covers natural water-resistant and stain-resistant capabilities.

How do I use my Niche?

It's an all organic feeding pillow designed to support baby while breast or bottle feeding. It is broad and firm to support babies and infants of all sizes as they are feed in the arms of their parents. It also helps prop baby up when learning to sit up on their own. It also makes a great side-sleeper or laptop prop for the rest of the family.

How do I wash my Pebble Twin or Full Mattress Cover?

Simply unzip the Mattress Cover and machine wash it in cold water on a gentle setting using mild detergent. Tumble dry. Do not use fabric softener or chlorine bleach.

How do I care for Nook products?

All Pebble Covers are machine washable. We recommend gentle cycle with other soft fabrics only, cold water wash with mild detergent, and tumble dry. Do not use fabric softener or chlorine bleach, which can offset the effectiveness of our nano-coating. Additionally, Nook's fabric technologies create liquid- and microbe-resistant surfaces on all Pebble Covers, allowing most small messes to be wiped up for a quick and easy clean.

How do I wash my Pebble Cover?

All Pebble Covers are machine washable. We recommend gentle cycle with other soft fabrics only, cold water wash with mild detergent, and tumble dry. Do not use fabric softener or chlorine bleach, which can offset the effectiveness of our nano-coating. Additionally, Nook's patented fabric technologies create liquid- and microbe-resistant surfaces on all Pebble Covers, allowing most small messes to be wiped up for a quick and easy clean.

Is my Pebble Cover water-proof?

Nook Pebble Covers feature a proprietary fabric made from nano-treated organic cotton and eucalyptus. Our Covers are water resistant, not waterproof as waterproofing would require a plastic backing or chemical agent which are not good for your baby. The Nanosphere fabric technologies used in Nook's Pebble Covers allow small messes to bead up on top of the covers for 90 minutes or more for easy clean-up of spills, leaks, spit up. Eventually the liquid may seep into the top layer of the cover but will still keep the core of the mattress dry and protected. All Pebble covers are removable and machine washable.

How do I care for my Nook LilyPad?

Fold your LilyPad pebble side in and wash alone. Machine wash cold with mild detergent using a gentle cycle. Hang-dry or tumble dry; USE NO HEAT. Do not use fabric softener or chlorine bleach.

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Customer Support
Get in touch at 310-417-8220